1. Our Promise

At KingWorX, we stand behind every part we sell. If something isn't right — we will make it right. Our returns policy is designed to be fair and straightforward, because we know buying parts online requires trust.

2. Change of Mind Returns

We accept change of mind returns within 30 days of the delivery date, provided:

• The item is in its original, uninstalled condition
• The item is in its original packaging (if applicable)
• The item shows no signs of use, installation, or damage
• You include proof of purchase (order number or receipt)

Return shipping costs for change of mind returns are the customer's responsibility. We recommend using a tracked shipping service, as we cannot accept liability for items lost in transit.

A 10% restocking fee may apply to items returned in non-original packaging. We will advise you of this before processing your return.

3. Faulty or Incorrect Items

If you receive an item that is:

• Defective or damaged in manufacture
• Materially different from what was described on the product page
• The wrong item (we sent the incorrect product)

Please contact us within 90 days of delivery. We will arrange a free return label and provide your choice of:

• A full refund to your original payment method
• A replacement item (if in stock)
• Store credit

We may ask for photos or video of the issue to expedite your claim. This helps us improve our quality control and resolve your case faster.

4. Fitment Issues

We take fitment seriously. If a KingWorX-branded part does not fit your vehicle as described on the product listing, please contact us with:

• Your vehicle's make, model, year, and variant
• A description of the fitment issue
• Photos showing the fitment problem

We will investigate and, if the fitment issue is our error, resolve it at no cost to you.

If you purchased a third-party brand through our store and have a fitment issue, we will assist you in liaising with the manufacturer. Your rights under the Australian Consumer Law apply regardless of brand.

Please note: Fitment issues arising from vehicle modifications, prior damage, or incorrect vehicle details provided at the time of purchase are not covered under this policy.

5. How to Return

Follow these steps to initiate a return:

1. Contact us first: Email returns@kingworx.com.au with your order number and reason for return. Do not send items back before receiving a Return Merchandise Authorisation (RMA) number.
2. Receive your RMA: We will reply within 2 business days with your RMA number and return instructions.
3. Pack and ship: Securely package the item(s) and write your RMA number clearly on the outside of the parcel. Ship to the address provided in your RMA confirmation.
4. Tracking: Use a tracked shipping method. Retain your tracking number until the return is fully processed.

6. Refund Processing

Once we receive and inspect your returned item:

• We will notify you by email within 2 business days
• Approved refunds are processed within 3–5 business days
• Refunds are returned to your original payment method
• Your bank or card issuer may take a further 3–7 business days to credit your account

If your return is declined (e.g., item is used, damaged, or outside the return window), we will contact you and return the item to you at your expense.

7. Exchanges

We do not process direct exchanges. If you need a different item, please:

1. Return the original item per this policy (where eligible)
2. Place a new order for the correct item

If you need guidance on the correct part before reordering, our team is happy to assist.

8. Non-Returnable Items

The following items are not eligible for return unless they are faulty:

• Items that have been installed, modified, or show signs of use
• Items marked as "Final Sale" or "Clearance" at time of purchase
• Custom-made or special-order items produced to your specifications
• Items returned without a valid RMA number
• Items returned more than 30 days after delivery (change of mind)

9. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our products come with consumer guarantees that cannot be excluded. If a product has a major failure, you are entitled to choose a refund or replacement. For minor failures, we may repair the product rather than replacing it.

For more information, visit the ACCC website.

10. Contact