1. Dispatch Times

Orders are processed and dispatched on business days (Monday–Friday, excluding Australian public holidays). Our standard dispatch timeline is:

For in-stock items, dispatch is typically within 1–2 business days. Pre-order or made-to-order items will have estimated dispatch dates shown on the product page.

2. Domestic Shipping (Australia)

We ship Australia-wide including all states and territories. Remote and rural locations may experience longer delivery times than estimated. Our shipping carriers include Australia Post, Sendle, and StarTrack, depending on parcel size and destination.

3. International Shipping

We currently ship to selected international destinations including New Zealand, United Kingdom, USA, Canada, and most of Europe. International shipping rates and estimated delivery times are calculated at checkout based on destination and parcel weight.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or fees levied by their country's customs authority. KingWorX is not responsible for delays caused by customs clearance. We are required to declare the full value of goods on customs documents and cannot mark shipments as "gifts" or undervalue items.

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to the carrier's tracking portal
• Estimated delivery date (where available)

Tracking updates may take up to 24 hours to appear after your shipment is scanned by the carrier. If you have not received a tracking email within 3 business days of your order, please check your spam/junk folder or contact us.

5. Large & Oversized Items

Body kits, spoilers, splitters, and other large aero components may be classified as oversized freight. These items:

• May require a freight quote before dispatch
• Are typically delivered by specialised freight carriers (not standard parcel post)
• May require a signature on delivery or appointment booking
• Cannot be delivered to PO Boxes

If your order contains an oversized item, our team will contact you within 1 business day of order placement to confirm shipping method and cost. Express delivery may not be available for oversized freight.

6. Delays

While we aim to meet estimated delivery windows, delays can occur due to:

• High carrier volumes (e.g., Christmas, public holidays)
• Extreme weather events
• Customs delays (international orders)
• Incorrect or incomplete address information

We will notify you if we become aware of a significant delay affecting your order. If your order is more than 7 business days late beyond the estimated delivery window, please contact us and we will investigate with the carrier.

7. Damaged in Transit

If your order arrives damaged, please:

1. Photograph the outer packaging before opening the parcel
2. Photograph the damaged item(s)
3. Contact us within 48 hours of delivery at support@kingworx.com.au with your photos and order number

We will arrange a replacement or refund and handle the carrier claim on your behalf. Do not dispose of the packaging until the claim is resolved.

8. Address Errors

Please ensure your shipping address is complete and accurate at checkout. KingWorX is not liable for orders delivered to an incorrect address provided by the customer.

If you notice an address error immediately after placing your order, contact us as soon as possible at orders@kingworx.com.au. We can often correct addresses before dispatch, but cannot guarantee it once the order is processed.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, we will contact you. Re-delivery will incur an additional shipping charge.

9. Contact